Phong Nha Love Homestay

Our stay here was wonderful. Quiet, nice bed, you can use their bikes to explore. I can’t say enough about the staff. They got us breakfast early and told us we are welcome to use the shower when we were done with our trek. When we went outside by the pool to have a drink at night, they turned on all the string lights just for us.

We had an amazing stay. I would definitely recommend. Lovely room with a lovely family. The rooms are clean and spacious. You can use a bike for a small price. The hospitality is top! They helped with all we needed. Good WiFi. I could not recommend enough!

- L’hôtel est correcte MAIS attention le personnel nous arnaque. Nous avons utilisé leur service de massage, nous avons choisit la formule de 60 min, en traduisant en vietnamien et en nous assurant qu’ils avaient bien compris. Au final ils nous ont fait la formule de 90 min, sans montre pour que nous puissions vérifier l’heure, et évidemment nous avons dû payer le double. Nous avons réservé le bus de l’hôtel pour visiter Hué une autre ville, sous insistance du personnel qui nous avait assuré d’une arrivée à 12h pour un départ à 9h. Nous avons finalement mis le double, ce qui est très fâcheux lorsqu’on visite une ville par jour. Et quand nous avons demandé au chauffeur, ce dernier nous a dit que cela était normal et que l’erreur venait de l’hôtel. Faites attention, ils vous arnaquent en toute âme et conscience. Évidemment aucune justification quand on essaye de joindre le personnel pour explication. INADMISSIBLE. The hotel is ok BUT be careful the staff is scamming us. We used their massage service, we chose the 60 min formula, translating into Vietnamese and making sure they understood. In the end they gave us the 90 min formula, without a watch so we could check the time, and obviously we had to pay double. We booked the hotel bus to visit Hue another city, at the insistence of the staff who had assured us of an arrival at 12pm for a departure at 9am. We finally make double, which is very annoying when you visit a city per day. And when we asked the driver, he told us that this was normal and that the mistake came from the hotel. Be careful, they are ripping you off with all conscience. Obviously no justification when you try to contact the staff for an explanation. UNACCEPTABLE.